Safety & Scams: step-by-step guides

Plain-language guides to spotting scams that target older adults: grandparent scams, fake texts, tech support calls, and what to do if you paid.

• How to Spot a Scam Call, Text, or Email
  The 5 warning signs of a scam call, text, or email, and what to do next.
• How to Block Spam Calls and Texts
  Block a number and filter spam calls and texts on iPhone or Android.
• How to Reset a Forgotten Password Safely
  Reset a forgotten password the safe way, without getting locked out or tricked.
• How to Use a Password Manager
  Use the free password manager already built into your phone.
• How to Turn On Two-Step Login
  Add a second lock to your email and accounts with two-step login.
• How to Spot Medicare and Health Insurance Scam Calls
  Spot fake Medicare and health insurance calls, texts, and ads.
• How Do I Set Up My Social Security Account Online?
  Set up your free my Social Security account and get your letters online, safely.
• Is That Call Really from Social Security?
  Spot fake Social Security calls, texts, and emails, including fake COLA “activation” offers.
• Is This Package Delivery Text a Scam?
  Spot fake USPS, UPS, and FedEx “missed delivery” texts and check your package safely.
• Someone Wants Me to Pay with a Gift Card. Is It a Scam?
  Someone told you to pay with gift cards? It’s a scam. What to do, and how to try to get your money back.
• How Do I Check If a Charity Is Real Before I Donate?
  Check that a charity is real before you donate, and give safely by card or check.
• Is It Really My Grandchild Calling? How to Spot a Family Emergency Scam
  A “grandchild” calls in trouble and needs money? How to check, and how to set up a family safe word.

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